Returns & 90-Day Money-Back Guarantee
Updated October 2026 · Written and fact-checked by the SmoothSpine product team · Our editorial standards
If you're not happy, we'll make it right.
90-day guarantee
You have 90 days from delivery to request a refund if you're not completely satisfied.
How to return
- Email support@smoothspinebackmassager.com with your order number.
- We'll reply with return instructions.
- Once we receive the item, your refund is issued to your original payment method.
Damaged or faulty items
Contact us within 7 days of delivery with a photo and we'll send a replacement at no cost.